Privacy Policy

1. Information we collect

Depending on how you use Clearfork, we may collect:

• account details such as name, email address, authentication identifier, organization, and subscription status;
• report-order details such as delivery email, selected well or survey area, order status, Stripe identifiers, and report-access records;
• communications and support requests you send to us; and
• technical and operational information such as IP address, browser or device information, request times, error logs, and service-security events.

Payment card information is entered with and processed by Stripe. Clearfork does not receive or store your full card number.

2. How we use information

We use information to provide and secure the service, authenticate users, process purchases and subscriptions, generate and deliver reports, enforce usage allowances, respond to support requests, prevent abuse, diagnose failures, meet accounting and legal obligations, and improve product reliability.

3. Service providers and disclosures

We share information only as needed with service providers that support hosting, authentication, payments, tax calculation, email delivery, mapping, monitoring, and data processing. Stripe processes payment and Checkout information under its own privacy terms. We may also disclose information when required by law, to protect customers or the service, or in connection with a business transaction.

We do not sell personal information for money.

4. Report links and public records

Report subjects identify public Texas regulatory records and are not treated as private customer data. Your association with an order, delivery email, payment record, and private download token are access-controlled. Anyone who receives a private report link may be able to download the report until that link expires or is revoked, so do not post it publicly.

5. Retention

Completed report files are scheduled for deletion after the 30-day download period. We retain order, payment, refund, dispute, delivery, and integrity records as needed for operations, accounting, fraud prevention, and legal compliance. Account and support records are retained while needed to provide the service and resolve obligations.

6. Security

We use administrative and technical safeguards intended to protect information, including private access tokens, restricted service credentials, and payment processing through Stripe. No networked service can guarantee absolute security.

7. Your choices

You may ask to access, correct, or delete personal information associated with you by emailing support@clearforkintelligence.com. We may need to verify the request, and some records may be retained where required for payment, security, tax, legal, or audit purposes. You can opt out of non-transactional email through the instructions in that message. Report delivery and order-status messages are transactional.

8. Changes and contact

We may update this policy as the service changes. The effective date above identifies the current version. Questions or privacy requests can be sent to support@clearforkintelligence.com. One-time report purchases are also governed by the Report Purchase Terms.